Support for Bluetooth Finder
For help with Bluetooth Finder, email support@findlostdevice.com with your iPhone model, iOS and app version, accessory model and what went wrong. Support cannot remotely locate a device or access your Apple Account. For subscription changes, use Apple’s subscription settings.
Details
Do not send passwords, full receipts, Apple Account credentials or Bluetooth identifiers.
If the item is lost, follow its search guide. Close-range charging and pairing tests are only for an accessory you have.
If a device does not appear
For a missing scan entry, follow the device-not-showing checks first. If the issue persists, tell support your app version, accessory model and whether the accessory is lost or in your hands. Support can help with app behavior; it cannot locate the item remotely.
Subscriptions and billing
On iPhone, open Settings, your Apple Account, then Subscriptions to manage an app subscription. Deleting an app is not the same as canceling its subscription.