Support for BLE Detector
Start with the checklist below. Include your iPhone model, iOS version, app version, target-device model, and what you already tried when contacting support.
For a missing device, charge and wake it, move it close to the iPhone, allow Bluetooth access, disconnect it from another phone, and scan again. For subscription billing or cancellation, use Apple’s subscription settings.
Before you start
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App version 1.6 requires iOS 17 or later.
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The app interface is currently in English.
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Do not send passwords, Apple Account details, full receipts, or Bluetooth identifiers.
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Support cannot remotely locate a device or access Apple Find My.
Search step by step
- 01
Read the device-not-showing guide.
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Restart the app and repeat a close-range test.
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For billing, open iPhone Settings > Apple Account > Subscriptions.
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If the issue remains, email support@findlostdevice.com with non-sensitive technical details.